Terms for groomer plans and listings

Who we are

doggrooming.trade is run by DogGrooming.Trade, 7 Princes Street, Edinburgh, United Kingdom. To reach us, use the contact form, which goes straight to the person who runs the site, or write to the address above.

Listings

A listing is free, claimed or not, and stays free. Corrections are made without charge and a request to come off the site is honoured. The order of listings on any page is how recently each listing's public details were checked and how complete they are, and no payment affects it.

Claiming a listing

Claiming is free. It lets you receive owners' enquiries by email, see your monthly figures and buy Premium. A claim is approved when your email address is on your own website's domain, or after a person checks it against the details your business publishes.

Premium

Premium, £12 a month: your price list, up to 12 photos, a taking new clients flag and next free week, a note above your enquiry form, rebook reminders that name you, the Premium (paid plan) badge, and a yearly verification check, with the Owner verified (paid check) badge once it is done. Enquiries by email are free on any claimed listing and are not part of Premium. Premium covers one listing. If you run two listings, for example two salons, each needs its own Premium for the paid tools to show on it.

The verification check

A person contacts you on the phone number or email address your business already publishes, never on one sent to us, and confirms that you run the business and that the listing's details are current. The Owner verified badge appears once that check is done, not when you pay. It lasts a year from the check, and each year the check is made again. It does not check qualifications, insurance or the standard of your grooming, and the badge does not say it does. Renewing Premium pays for the next check; it does not extend the badge by itself.

Buying as a business

Premium is sold to grooming businesses for use in the business, and you confirm that, and that you accept the terms, with a tick box before you pay. Because you buy for your business, the 14-day cancellation right that consumers have does not apply; you can still cancel at any time as set out below.

Price and VAT

Premium is £12 a month, and it is the only paid plan. No VAT is charged. A price change is emailed to you at least 30 days before it applies, and you can cancel before it does.

Payment and automatic renewal

Stripe takes payment in advance. Premium renews automatically every month until you cancel.

Cancelling and refunds

Any time, from Manage billing in your dashboard. It takes effect at the end of the period you have paid for, and the plan is not renewed after it. There are no refunds for part of a period except where the law requires one.

When Premium ends

The badges come off at the end of the paid period. Your price list, photos, reply note and availability stop showing at once, are kept for 90 days in case you come back, and are then deleted. Enquiries are free, so they carry on, and each is deleted 12 months after it arrived. Your listing stays where it is.

What you add to your profile

Your price list must be the prices you actually charge. Photos must be your own pictures of dogs you groomed, with the owners' agreement: no stock images and no other businesses' work. We may remove anything that breaks these rules, and we will tell you when we do.

Enquiries and owners' details

An enquiry carries an owner's contact details so you can reply. Use them to answer that enquiry and to groom their dog, and for nothing else. We do not book appointments or take payment between owners and groomers; any arrangement you make is between you and the owner.

We accept no liability

To the fullest extent the law allows, we accept no liability for any loss arising from the site, the listings, enquiries, Premium or any groomer's services, whether the loss is direct or indirect, and including loss of profit, business or goodwill. We do not promise any number of views, calls or enquiries, or that the site will always be available. Nothing in these terms excludes any liability that cannot be excluded by law.

Ending an account

We may close an account that misuses owners' details or misrepresents the business, refunding any unused paid period. You can ask us to delete your account through the contact form: cancel Premium first, and we then delete the account, its settings, photos and claim, and the listing goes back to unclaimed.

Complaints

Tell us through the contact form or by post. A person replies within 14 days.

Changes and the law

A change to these terms is emailed to paying groomers at least 30 days before it applies. These terms are governed by the law of England and Wales.

Version of 2 October 2026. Premium for groomers · Privacy notice